Privacy Policy

Last updated — October 2026

1. Who we are

Nexus Associates Australia Pty Ltd of Level 12/60 City Road, Southbank VIC 3006 ("we", "us", "our") is an Australian technology advisory firm. We handle personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

2. Personal information we collect

We collect personal information only where it is reasonably necessary for our business functions. This may include:

• contact details you provide — such as your name, organisation, email address, telephone number and role — when you contact us by email, telephone or through the enquiry form on this website;
• information contained in your enquiry or correspondence, including descriptions of your business situation and technology requirements;
• information necessary to establish and manage client engagements, including engagement records, correspondence and deliverables;
• technical information collected when you use this website, such as server logs (IP address, browser type, pages visited and timestamps).

Where practicable, we collect personal information directly from you. We do not collect sensitive information through this website.

3. How we use personal information

We use personal information to:

• respond to enquiries and provide our advisory services;
• establish, deliver and administer client engagements;
• communicate with you about our services, including materials you have requested (such as insights or whitepapers);
• meet our legal, regulatory, insurance and professional obligations;
• maintain the security and performance of our website and IT environment.

We do not sell personal information, and we do not use it for unrelated third-party marketing.

4. Disclosure of personal information

We disclose personal information only where reasonably necessary for the purposes above, including to:

• service providers who support our operations (for example, email, hosting, document management or professional advisers), under obligations of confidentiality and restricted use;
• professional bodies, auditors, insurers or regulators where required by law;
• other parties with your consent, or where disclosure is authorised or required by Australian law.

Some of our service providers may be located outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.

5. Data security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure — including access controls, encryption in transit and restricted retention. Personal information is retained only for as long as necessary for the purposes described above or as required by law (for example, professional and tax record-keeping obligations), after which it is securely destroyed or de-identified.

6. Access, correction and complaints

You may request access to the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within a reasonable period. If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us; we will investigate and respond promptly. If you are not satisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

7. Cookies and website analytics

This website uses only the technical means necessary to deliver its pages. For details, please see our Cookie Policy.

8. Contact us

Privacy enquiries, access requests and complaints may be directed to:

• Attention: The Principal, Nexus Associates Australia Pty Ltd
• Address: Level 12/60 City Road, Southbank VIC 3006, Australia
• Telephone: 03 8362 1900
• Email: services@nexusassociates.com.au

9. Changes to this policy

We may update this policy from time to time. The current version is always published on this page. This policy was last updated in October 2026.